Support
At Turbine Industrial, customer satisfaction is our top priority. If you need help, please don't hesitate to contact us. Here are a few things that set us apart from our competition:
Superior Product Support
Our dedicated customer service team provides fast email support for our products!
Fast Repairs
We offer repairs on a wide array of products. Visit our repairs page to find out more.
3 Year Warranty
Turbine Industrial's 3 year warranty on most products ensures quality and guarantees your satisfaction!
All Turbine Industrial products are warrantied upon purchase and guaranteed not DOA. Turbine Industrial warranties are issued and honored exclusively by Turbine Industrial.
Items included in our warranty may include but are not limited to:
- 3 Year Warranty - PLCs, HMIs, and Drive Boards
- 2 Year Warranty - Drives
- 1 Year Warranty - Motors
These may vary, so please see your quotation/invoice to find out your specific product warranty. Turbine Industrial reserves the right to decide between refund, repair, or replacement for any product found to be defective through normal use within its warranty period.
Note on Returns: Due to a high daily volume of outdoing and incoming shipments, we unfortunately are not currently able to accept returns on any mistakenly ordered products, including mistyped part numbers.
If you have any questions, please feel free to contact us at sales@turbineindustrial.com
Shipping Carriers
- UPS
- FedEx
- DHL
- TNT
| Shipment Type | Arrival Time | Price |
|---|---|---|
| Next Day Air Early AM | 8:30 AM Next Day | $$$$$ |
| Next Day Air | 10:30 AM Next Day | $$$$ |
| Next Day Air Saver | 3:00 PM Next Day | $$$ |
| 2nd Day Air | 2 Days | $$ |
| Ground | 3-5 Days | $ |
| Accepted Payment | North America | International |
|---|---|---|
| Visa |  |
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| MasterCard | |
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| Discover | |
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| American Express | |
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| PayPal | |
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| Wire Transfer | |
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| Personal Check | |
Please Note:
For any returning customers, we are happy to grant Net 30 payment terms. Any order that has been issued a Proforma Invoice does not guarantee product availability until payment has been made.
We accept cash payments from any local customer who wishes to come pick up the product rather than have it delivered.
To make a payment, please contact us at: